SUPPORT
We're here to help
Support covers account access, wallet verification, eligibility review, offering documents, contribution records, and allocation questions. One official channel handles everything: support@cryptora.institute.
OFFICIAL SUPPORT EMAIL
support@cryptora.instituteWe answer in the order received, typically within two business days. We have no phone line, no live chat, and no support agents in direct messages.
Account & participation
Sign-in problems, wallet verification, quotes, payments, transaction checks, allocations, and claims.
Contact detailsBefore you contact us
The FAQ covers payment assets, distribution timing, eligibility, wallets, and networks — most answers are already there.
Read the FAQReport a scam
Email us with the subject line "Security report" if any account, address, or message impersonates Cryptora Institute.
Verify official addressesInclude this so we can resolve it in one reply
- • The email address on your Cryptora account, if you have one.
- • Your contribution reference code.
- • The transaction signature and the sending wallet address.
- • The asset and amount sent, plus the approximate date and time.
- • Screenshots of any error message, with private details removed.
Typical response times
- • Security and impersonation reports — prioritised, usually same business day.
- • Payment or transaction verification — one to two business days.
- • Eligibility review and document requests — two to five business days.
- • General questions about the offering — two business days.
Cryptora Institute will never request your private key, seed phrase, recovery phrase, Ledger PIN, or remote access to your wallet or device. Support will never ask you to send funds to "verify" a wallet.